Customer Experience Lead, Retail Sales Supervisor

Warby Parker; Minneapolis (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement plan

Parental leave

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our U.S. and Canada stores. You will share Warby Parker's story, help ideate improvements, and lead floor strategies when managers are not present.

This role emphasizes a proactive, entrepreneurial mindset, inclusive service, and strong product knowledge. Ideal candidates bring retail leadership experience, strong interpersonal skills, and a passion for helping customers and teammates

Qualifications

• Backed by professional retail experience in a customer-focused company and some management exposure.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful styling advice.
• Lead on-floor selling, front-of-house operations, and team touch-bases when a manager is away.
• Open and close the store, ensuring a smooth daily start and close-out.

Skills

Customer service

Interpersonal skills

Leadership

Team player

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our U.S. and Canada stores. You will share Warby Parker's story, help ideate improvements, and lead floor strategies when managers are not present.

This role emphasizes a proactive, entrepreneurial mindset, inclusive service, and strong product knowledge. Ideal candidates bring retail leadership experience, strong interpersonal skills, and a passion for helping customers and teammates