Customer Experience Leader – Retail Sales

Warby Parker; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Retirement plan (401(k))

Paid holidays & time off

Employee stock purchase plan

Parental leave

Job summary

Warby Parker is seeking a Sales Supervisor to create exceptional customer experiences across our stores. You’ll share our story, participate in process improvements, and lead by example when managers aren’t on the floor.

Requirements include 6+ months in a management role, strong interpersonal skills, and a proactive, entrepreneurial mindset. You’ll work as a team player in a fast-paced retail environment that values inclusivity and top-notch service.

Qualifications

• Retail experience in a customer-focused environment.
• 6+ months in a management role.
• Strong interpersonal and communication skills.

Responsibilities

• Lead selling on the floor and front-of-house operations when a manager is not present.
• Open and close the store.
• Foster an inclusive, service-minded retail environment.
• Contribute to process improvement and special projects.

Skills

Customer service

Interpersonal skills

Communication

Leadership

Team player

Problem solving

Adaptability

Entrepreneurial spirit

Job description

Warby Parker is seeking a Sales Supervisor to create exceptional customer experiences across our stores. You’ll share our story, participate in process improvements, and lead by example when managers aren’t on the floor.

Requirements include 6+ months in a management role, strong interpersonal skills, and a proactive, entrepreneurial mindset. You’ll work as a team player in a fast-paced retail environment that values inclusivity and top-notch service.