Retail Sales Supervisor: Customer Experience Leader

Warby Parker; Ann Arbor (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our U.S. and Canada stores. You will lead floor sales, front-of-house operations, and participate in store projects while modeling Warby Parker’s values on the floor.

You’ll need retail experience with management exposure, strong communications, and an entrepreneurial spirit to drive a collaborative, high-energy team environment that delivers outstanding service.

Qualifications

• At least 6+ months in a management position within retail.
• Strong interpersonal and communication skills for customer service.
• Proactive, entrepreneurial mindset and ability to lead by example.

Responsibilities

• Lead selling on the floor and front-of-house operations when a manager is absent.
• Share Warby Parker’s story and values with customers.
• Provide product knowledge and honest style advice.
• Contribute to process improvement and special projects.
• Open and close the store.
• Foster inclusive culture with respect for customers and teammates.
• Lead a flexible, upbeat team environment.

Skills

Retail management

Customer service

Communication skills

Team leadership

Problem solving

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our U.S. and Canada stores. You will lead floor sales, front-of-house operations, and participate in store projects while modeling Warby Parker’s values on the floor.

You’ll need retail experience with management exposure, strong communications, and an entrepreneurial spirit to drive a collaborative, high-energy team environment that delivers outstanding service.