Customer Experience Lead - Retail Front End

TJX; Galesburg (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care options

paid holidays/vacation/sick

scholarship program

referral bonuses

Job summary

Marshalls at TJX Companies in Galesburg, IL is seeking a field leadership role focused on delivering an outstanding customer experience and mentoring front-end teams. You will oversee Associates, coordinate POS coverage, and support store priorities while upholding labor laws and safety standards.

The position emphasizes coaching, loyalty program promotion, and a collaborative approach to drive results in a high-volume retail environment. Excellent communication and multitasking are essential.

Qualifications

• Strong leadership and customer service capability.
• Experience in retail operations and front-end processes.
• Ability to train and mentor Associates on front end principles.

Responsibilities

• Promote an excellent customer experience and loyalty programs.
• Oversee front-of-store Associates and POS coverage.
• Train, coach, and develop Associates; ensure store priorities are met.

Skills

Leadership

Communication

Retail experience

Multi-tasking

Attention to detail

Job description

Marshalls at TJX Companies in Galesburg, IL is seeking a field leadership role focused on delivering an outstanding customer experience and mentoring front-end teams. You will oversee Associates, coordinate POS coverage, and support store priorities while upholding labor laws and safety standards.

The position emphasizes coaching, loyalty program promotion, and a collaborative approach to drive results in a high-volume retail environment. Excellent communication and multitasking are essential.