Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Tullahoma (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision options

Paid holidays/vacation/sick leave

Job summary

Marshalls in USA is seeking a front-end lead to promote an exceptional customer experience and mentor Associates on store front-end principles. You will lead by example, ensure a clean and organized store, and actively engage with customers to promote loyalty programs.

The role requires flexibility, strong merchandising skills, and the ability to train others while coordinating registers and breaks. A path to grow within the TJX family is emphasized through hands-on leadership and

Qualifications

• Strong merchandising knowledge and ability to apply it on the sales floor.
• Ability to multitask and manage priorities in a fast-paced retail environment.
• Excellent communication and organizational skills with attention to detail.
• Team player capable of working with peers and supervisors.
• Ability to train and mentor Associates on front-end principles.
• At least 1 year of retail experience and 6 months in a leadership role.

Responsibilities

• Promote an excellent customer experience and lead front-of-store activities.
• Assign registers, monitor POS coverage, and coordinate breaks.
• Train and coach Associates on personalized customer service and loyalty programs.
• Address customer concerns promptly to ensure satisfaction.
• Ensure tasks align with store plan and communicate priorities to the team.
• Support management with associate training, safety, and loss-prevention goals.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Team player

Train others

Retail experience

POS knowledge

Tools

POS system

Job description

Marshalls in USA is seeking a front-end lead to promote an exceptional customer experience and mentor Associates on store front-end principles. You will lead by example, ensure a clean and organized store, and actively engage with customers to promote loyalty programs.

The role requires flexibility, strong merchandising skills, and the ability to train others while coordinating registers and breaks. A path to grow within the TJX family is emphasized through hands-on leadership and