Customer Experience Lead: Front End & Loyalty Programs

The TJX Companies, Inc.; Geneva (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Job summary

The Marshalls store in Geneva, IL, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an exceptional customer experience, supervise Associates, and maintain a clean, organized store. You will lead by example and drive service standards.

Responsibilities include training and mentoring team members, coordinating register coverage, supporting loyalty and credit programs, and helping the store achieve its goals while adhering to all policies and procedures.

Qualifications

• 1 year retail experience and 6 months leadership experience
• Strong communication and organizational skills
• Ability to train others
• Able to respond to changes in direction or unexpected situations
• Capable of multi-tasking
• Team player and collaboration

Responsibilities

• Create a positive customer experience
• Promote loyalty programs
• Lead front-of-store team
• Manage registers and POS coverage
• Coach Associates on customer service
• Ensure tasks follow store plan

Skills

Merchandising

Multitasking

Communication

Team player

Training

Attention to detail

Job description

The Marshalls store in Geneva, IL, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an exceptional customer experience, supervise Associates, and maintain a clean, organized store. You will lead by example and drive service standards.

Responsibilities include training and mentoring team members, coordinating register coverage, supporting loyalty and credit programs, and helping the store achieve its goals while adhering to all policies and procedures.