Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Chattanooga (TN); On-site; USD 19,000 - 20,000; Part time

Benefits offered by this job

Associate discount

401(k) plan

Scholarship program

Adoption assistance

Job summary

Marshalls at The TJX Companies, Inc. seeks a front-end supervisor to lead Associates in delivering exceptional customer service, promoting loyalty programs, and maintaining a clean, organized store.

You will train team members, assign registers, manage coverage, and respond to customer concerns, while ensuring adherence to policies and labor laws. Promote a positive work environment with a focus on efficiency, teamwork, and a safe shopping experience for all customers.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Able to work flexible schedule including nights and weekends

Responsibilities

• Create a positive customer experience
• Promote loyalty programs
• Train and mentor front-end Associates
• Assign registers and manage POS coverage
• Address customer concerns promptly
• Ensure adherence to labor laws and store policies
• Other duties as assigned

Skills

Merchandising

Multi-tasking

Communication skills

Team player

Train others

Job description

Marshalls at The TJX Companies, Inc. seeks a front-end supervisor to lead Associates in delivering exceptional customer service, promoting loyalty programs, and maintaining a clean, organized store.

You will train team members, assign registers, manage coverage, and respond to customer concerns, while ensuring adherence to policies and labor laws. Promote a positive work environment with a focus on efficiency, teamwork, and a safe shopping experience for all customers.