Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Waukegan (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health/dental/vision benefits

Paid holidays/vacation/sick

Scholarship program

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to drive outstanding customer service and a seamless checkout experience at our Waukegan store. You will train Associates, manage POS coverage, and promote loyalty programs while maintaining store standards.

We value flexibility for nights and weekends, merchandising knowledge, and strong teamwork. The role emphasizes coaching, regulatory compliance, and a focus on safety and customer satisfaction.

Qualifications

• 1 year of retail experience and 6 months in a leadership role.
• Strong customer service focus and merchandising understanding.
• Excellent communication, organizational and training skills.

Responsibilities

• Oversee front-of-store operations and drive a positive customer experience.
• Lead and mentor Associates, promoting loyalty programs and POS coverage.
• Train staff on front-end principles and customer personalization.
• Assign registers, coordinate breaks, and manage task prioritization.
• Ensure compliance with labor laws and store policies.
• Support shrink reduction initiatives and safety programs.

Skills

Retail leadership

Customer service

Communication

Multitasking

Teamwork

Training others

Flexibility

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to drive outstanding customer service and a seamless checkout experience at our Waukegan store. You will train Associates, manage POS coverage, and promote loyalty programs while maintaining store standards.

We value flexibility for nights and weekends, merchandising knowledge, and strong teamwork. The role emphasizes coaching, regulatory compliance, and a focus on safety and customer satisfaction.