Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Morristown (VT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

healthcare benefits

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring at store level to promote an exceptional customer experience while leading a team of associates. The role emphasizes merchandising excellence, loyalty program promotion, and front-end leadership in a fast-paced retail environment.

Candidates should have retail experience, leadership exposure, and strong communication skills. The position supports a flexible schedule, including evenings and weekends, with opportunities to advance within the

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Organizational skills

Merchandising techniques

Multi-tasking

Leadership experience

Team player

Train others

Job description

Marshalls, part of The TJX Companies, Inc., is hiring at store level to promote an exceptional customer experience while leading a team of associates. The role emphasizes merchandising excellence, loyalty program promotion, and front-end leadership in a fast-paced retail environment.

Candidates should have retail experience, leadership exposure, and strong communication skills. The position supports a flexible schedule, including evenings and weekends, with opportunities to advance within the