Customer Experience Lead, Front End & Training

The TJX Companies, Inc.; Quincy (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Health/Wellbeing benefits

401(k) plan

Job summary

The TJX Companies, Inc. is seeking a front-end leader for our TJ Maxx store in Quincy, IL.

You will oversee Associates at the front of the store, ensure a positive customer experience, and promote loyalty programs while modeling exceptional service and integrity. Responsibilities include leading by example, training staff on front-end processes, coordinating POS coverage, and maintaining safety and store standards.

Qualifications

• Strong merchandising knowledge and ability to apply it on the sales floor.
• Ability to multitask and manage competing priorities.
• Clear communication and organizational skills with attention to detail.
• Adaptability to changing directions and unexpected situations.
• Proven leadership experience in retail environments.

Responsibilities

• Promote an excellent customer experience and lead front-of-store team.
• Ensure courteous service and promote loyalty programs.
• Train and mentor Associates on front-end principles and customer engagement.
• Coordinate register coverage and POS needs; manage breaks.
• Address customer concerns promptly and maintain store standards.
• Enforce labor laws, policies, and safety practices.
• Support store goals including shrink reduction and promotions.

Skills

Merchandising knowledge

Multi-tasking

Communication skills

Decision making

Leadership

Train others

Retail experience

Job description

The TJX Companies, Inc. is seeking a front-end leader for our TJ Maxx store in Quincy, IL.

You will oversee Associates at the front of the store, ensure a positive customer experience, and promote loyalty programs while modeling exceptional service and integrity. Responsibilities include leading by example, training staff on front-end processes, coordinating POS coverage, and maintaining safety and store standards.