Customer Experience Leader & Front-End Coach

The TJX Companies, Inc.; Winder (GA); On-site; USD 40,115,712 - 41,658,624; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a front-end leader for TJ Maxx stores in the USA. You will oversee Associates, promote loyalty programs, train staff, and ensure a positive customer experience while maintaining store standards and safety.

You will lead by example, manage POS coverage, respond to customer needs, and coordinate training with management to drive store performance. Flexible scheduling and team collaboration are essential.

Qualifications

• Experience in retail leadership and frontline customer service.
• Ability to train and mentor Associates on front-end operations.
• Strong communication and organizational skills with attention to detail.
• Willingness to work flexible hours including nights and weekends.

Responsibilities

• Promote an excellent customer experience and lead a front-end team.
• Train and mentor Associates on store procedures and loyalty programs.
• Assign registers and coordinate breaks; ensure proper POS coverage.
• Address customer concerns promptly and maintain a clean, organized store.

Skills

Leadership

Customer service

Merchandising

Multi-tasking

Communication

Training others

Job description

The TJX Companies, Inc. is seeking a front-end leader for TJ Maxx stores in the USA. You will oversee Associates, promote loyalty programs, train staff, and ensure a positive customer experience while maintaining store standards and safety.

You will lead by example, manage POS coverage, respond to customer needs, and coordinate training with management to drive store performance. Flexible scheduling and team collaboration are essential.