Retail Customer Experience Lead - Front End

Socket.dev; Quincy (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Plan

Medical/dental/vision benefits

Paid holidays

Job summary

TJX Companies’ TJ Maxx store in Quincy, IL is seeking a Leader to promote an exceptional customer experience, supervise front-of-store Associates, and model courteous service while supporting loyalty programs. You will train and mentor staff, coordinate registers and breaks, address customer concerns, and ensure tasks align with the store plan.

Flexible schedule and weekend availability required. Starting pay range is USD 16.00 to 16.50 per hour; this role offers opportunities for growth within

Qualifications

• Promotes an excellent customer experience and leads front-of-store staff.
• Ensures adherence to labor laws and store policies.
• Trains and mentors Associates on front-end principles.
• Promotes loyalty programs and customer engagement.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Leadership

Merchandising

Communication

Organization

Job description

TJX Companies’ TJ Maxx store in Quincy, IL is seeking a Leader to promote an exceptional customer experience, supervise front-of-store Associates, and model courteous service while supporting loyalty programs. You will train and mentor staff, coordinate registers and breaks, address customer concerns, and ensure tasks align with the store plan.

Flexible schedule and weekend availability required. Starting pay range is USD 16.00 to 16.50 per hour; this role offers opportunities for growth within