Customer Experience Lead — Front-End & Training (Retail)

The TJX Companies, Inc.; Alexandria (MN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan contributions

Health insurance

Job summary

The TJX Companies, Inc. is seeking a front-end leader at TJ Maxx in Alexandria, MN. You will oversee store operations, promote an excellent customer experience, and mentor Associates on front-end principles, including loyalty programs.

Join a team focused on adaptability, teamwork, and delivering a positive customer journey while supporting store goals and training needs. This role requires retail experience and leadership skills in a fast-paced environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.

Responsibilities

• Promotes an excellent customer experience and leads by example at front of store.
• Assigns registers, supports POS coverage, and coordinates break schedules.
• Addresses customer concerns promptly to ensure a positive experience.
• Trains and mentors Associates on front-end processes and loyalty programs.
• Ensures store tasks align with plan while prioritizing as needed.
• Communicates priorities clearly with management and team, and provides progress updates.
• Supports management in Associate training needs and labor law compliance.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Adaptability

Team player

Training others

Retail experience

Job description

The TJX Companies, Inc. is seeking a front-end leader at TJ Maxx in Alexandria, MN. You will oversee store operations, promote an excellent customer experience, and mentor Associates on front-end principles, including loyalty programs.

Join a team focused on adaptability, teamwork, and delivering a positive customer journey while supporting store goals and training needs. This role requires retail experience and leadership skills in a fast-paced environment.