Customer Experience Lead (Front End & Training)

The TJX Companies, Inc.; Minnetonka (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Match

Medical/dental/vision insurance

Paid holidays/vacation/sick

Life insurance

Tuition assistance

Job summary

Marshalls at The TJX Companies, Inc. in Minnetonka, MN is seeking a Front End Supervisor to promote an excellent customer experience, lead a team, and uphold store standards.

You will train and coach Associates, manage POS coverage, and support loyalty programs while ensuring compliance with policies and safety guidelines. You will play a key role in staffing, providing feedback, and collaborating with management to drive store performance and customer satisfaction.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills
• Able to train others
• Able to work nights and weekends

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates.
• Lead by example, maintain a clean, organized store, and model outstanding customer service.
• Train and mentor Associates on front-end principles and loyalty programs.
• Schedule registers, manage POS coverage, and coordinate breaks.
• Address customer concerns promptly and ensure positive experiences.
• Ensure tasks align with store plan and communicate priorities to team.

Skills

Retail leadership

Customer service

Merchandising

Multi-tasking

Communication

Job description

Marshalls at The TJX Companies, Inc. in Minnetonka, MN is seeking a Front End Supervisor to promote an excellent customer experience, lead a team, and uphold store standards.

You will train and coach Associates, manage POS coverage, and support loyalty programs while ensuring compliance with policies and safety guidelines. You will play a key role in staffing, providing feedback, and collaborating with management to drive store performance and customer satisfaction.