Customer Experience Lead & Front-End Trainer

TJX; Arlington Heights (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Paid holidays/vacation/sick

Health insurance

Job summary

Marshalls, part of the TJX family, invites you to join a fast-paced retail team focused on delivering outstanding customer service and loyalty program promotion. You will lead front-end operations, train Associates, and maintain a clean, organized store while adapting to a flexible schedule including nights and weekends.

The role emphasizes strong merchandising knowledge, teamwork, and the ability to respond quickly to changing store needs.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong communication and organizational skills
• Flexibility to work nights and weekends

Responsibilities

• Promote an excellent customer experience
• Oversee front-of-store Associates and POS coverage
• Train and mentor Associates on front-end principles
• Promote loyalty programs and customer engagement
• Maintain store cleanliness and organization
• Ensure compliance with labor laws and store policies
• Communicate priorities and progress to management
• Address customer concerns promptly

Skills

Customer service

Leadership

Training & mentoring

Merchandising techniques

Multi-tasking

Communication

Attention to detail

Team player

Job description

Marshalls, part of the TJX family, invites you to join a fast-paced retail team focused on delivering outstanding customer service and loyalty program promotion. You will lead front-end operations, train Associates, and maintain a clean, organized store while adapting to a flexible schedule including nights and weekends.

The role emphasizes strong merchandising knowledge, teamwork, and the ability to respond quickly to changing store needs.