Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Winston-Salem (NC); On-site; USD 18,000 - 21,000; Full time

Job summary

Marshalls at The TJX Companies, Inc. is seeking a store leader to promote an excellent customer experience and oversee front-of-store operations. You will train Associates, manage POS coverage, and coach staff on loyalty programs while maintaining a clean and organized store.

The role requires flexible scheduling, including nights and weekends, with a focus on merchandising execution and strong communication. TJX offers a comprehensive benefits package and competitive salary.

Qualifications

• Strong customer service skills and ability to engage with customers.
• Ability to train others and lead by example.
• Merchandising knowledge and attention to detail.

Responsibilities

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous service and promotion of loyalty programs.
• Trains and mentors Associates on front end principles and personalizing customer experience.

Job description

Marshalls at The TJX Companies, Inc. is seeking a store leader to promote an excellent customer experience and oversee front-of-store operations. You will train Associates, manage POS coverage, and coach staff on loyalty programs while maintaining a clean and organized store.

The role requires flexible scheduling, including nights and weekends, with a focus on merchandising execution and strong communication. TJX offers a comprehensive benefits package and competitive salary.