Customer Experience Lead - Front End Ops

Family Fare, LLC; Madison (WI); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash is hiring a Customer Service Lead in Madison, WI to oversee front-end operations and supervise in the Customer Service Manager's absence. You will ensure accurate transactions, maintain stock, and support sales programs while leading a team in a dynamic retail environment.

The role requires a high school diploma, basic accounting knowledge, budgeting skills, and strong attention to detail. Candidates should be able to lift up to 30 pounds and work in a typical retail setting.

Qualifications

• High school graduate or equivalent (GED).
• Proficient Computer skills (email, spreadsheets, etc).
• Ability to read, write, comprehend, and interpret documents.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT, refunds, and more.
• Ensure return-to-stock items are handled promptly, especially perishables.
• Know product locations and advertised items; implement store sales program.
• Train others to perform department activities and functions.
• Manage selection, scheduling, and supervision to meet productivity goals.
• Handle spoiled/damaged products per guidelines.
• Maintain a clean, attractive, well-stocked department.
• Follow PPE, safety and food safety guidelines.
• Assist in other departments as needed.

Skills

Customer service

Cash handling

Budgeting

Team supervision

Detail oriented

Education

High school diploma

Job description

SpartanNash is hiring a Customer Service Lead in Madison, WI to oversee front-end operations and supervise in the Customer Service Manager's absence. You will ensure accurate transactions, maintain stock, and support sales programs while leading a team in a dynamic retail environment.

The role requires a high school diploma, basic accounting knowledge, budgeting skills, and strong attention to detail. Candidates should be able to lift up to 30 pounds and work in a typical retail setting.