Front-End Service Lead — Team Coach & Customer Experience

Family Fare, LLC; Granger, Northern (IN, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

SpartanNash, located at 7355 Heritage Square Drive, Granger, Indiana 46530, is seeking a Lead Customer Service to provide and maintain a high standard of customer service at the store front-end. You will supervise front-end activities in the absence of the Customer Service Manager and help ensure shifts contribute to the store's financial performance.

Responsibilities include transaction handling, inventory accuracy, training staff, scheduling, maintaining a clean and well-stocked department,

Qualifications

• High school graduate or equivalent (GED).
• Proficient Computer (email, spreadsheets, etc).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.
• Interpret/Analyze Financials.
• Develop/ Manage Budgets.
• Delegate/Direct/Implement.
• Suggestive Selling/Knowledge of Products.
• Detail Oriented.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure return-to-stock items are handled promptly, especially perishable items.
• Knowledgeable of product locations in the store.
• Knowledge of advertised items, special prices, coupon deals or other features that apply to the store's sales program.
• Train others to perform all department activities and functions.
• Manage selection, scheduling, and supervision of others to meet/exceed departmental productivity.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive and well-stocked department.
• Follow PPE and Safety Guidelines; Food Safety and Cleaning Expectations; Guest Experience Guidelines.
• May be assigned tasks in other departments as needed.

Job description

SpartanNash, located at 7355 Heritage Square Drive, Granger, Indiana 46530, is seeking a Lead Customer Service to provide and maintain a high standard of customer service at the store front-end. You will supervise front-end activities in the absence of the Customer Service Manager and help ensure shifts contribute to the store's financial performance.

Responsibilities include transaction handling, inventory accuracy, training staff, scheduling, maintaining a clean and well-stocked department,