Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Greensboro (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care (medical/dental/vision)

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Job summary

Marshalls at The TJX Companies, Inc. in Greensboro, NC is seeking a front-of-store leader to promote an exceptional customer experience and guide a team of Associates. You will engage customers, keep the store clean and organized, and model outstanding service while supporting loyalty initiatives.

The role requires flexibility (nights/weekends) and prior retail and leadership experience. Training and coaching duties are included to develop associates and ensure store success.

Qualifications

• Available to work flexible schedule including nights and weekends.
• Strong merchandising understanding.
• Able to multi-task.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player; able to train others.
• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging with customers and maintaining a clean, organized store.
• Trains and coaches Associates on front end principles and loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks.
• Addresses customer concerns promptly and maintains positive experience.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety awareness and a safe environment.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Adaptability

Team player

Training others

Education

Retail experience

Leadership experience

Job description

Marshalls at The TJX Companies, Inc. in Greensboro, NC is seeking a front-of-store leader to promote an exceptional customer experience and guide a team of Associates. You will engage customers, keep the store clean and organized, and model outstanding service while supporting loyalty initiatives.

The role requires flexibility (nights/weekends) and prior retail and leadership experience. Training and coaching duties are included to develop associates and ensure store success.