Retail Experience Lead: Customer Service & Training

The TJX Companies, Inc.; Winston-Salem (NC); Vor Ort; USD 19.000 - 20.000; Vollzeit

Benefits dieser Stelle

Associate discount

401(k) Associate contributions

Health insurance

Paid holidays/vacation/sick

Employee Assistance Program (EAP)

Life insurance

Zusammenfassung

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader in Winston-Salem, NC. The role oversees a team of Associates, promotes loyalty programs, and ensures a positive customer experience while maintaining a clean, organized store.

You will train and coach Associates on front-end principles, manage POS coverage, and support management in achieving store goals. Flexible schedule required, including nights and weekends, with a competitive benefits package.

Qualifikationen

• 1 year retail experience.
• 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others.

Aufgaben

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Trains and coaches Associates on front end principles.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.

Kenntnisse

Retail leadership

Merchandising

Multi-tasking

Communication skills

Jobbeschreibung

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader in Winston-Salem, NC. The role oversees a team of Associates, promotes loyalty programs, and ensures a positive customer experience while maintaining a clean, organized store.

You will train and coach Associates on front-end principles, manage POS coverage, and support management in achieving store goals. Flexible schedule required, including nights and weekends, with a competitive benefits package.