Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Cold Spring (KY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Life insurance

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a store leader to promote an excellent customer experience. You will oversee Associates at the front of the store, model outstanding service, and promote loyalty programs while keeping the store clean and organized.

Flexible schedule including nights and weekends is required; prior retail leadership and strong communication are essential. Starting pay ranges from USD $14.00 to $14.50 per hour.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedbackPartners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Training

Merchandising

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a store leader to promote an excellent customer experience. You will oversee Associates at the front of the store, model outstanding service, and promote loyalty programs while keeping the store clean and organized.

Flexible schedule including nights and weekends is required; prior retail leadership and strong communication are essential. Starting pay ranges from USD $14.00 to $14.50 per hour.