Customer Experience Lead – Front End & Loyalty

The TJX Companies, Inc.; Tullahoma (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program (EAP)

Retirement plan contributions

Paid holidays/vacation/sick leave

Scholarship program

Credit union access

Job summary

Marshalls is seeking a Front-End Team Leader to promote an excellent customer experience and supervise Associates at the front of the store. You will engage customers, train staff, and ensure smooth POS coverage while maintaining a clean, organized store environment.

The role requires strong communication, merchandising knowledge, and the ability to multi-task. Flexible scheduling including nights and weekends is needed, with opportunities to lead and develop the team.

Qualifications

• Availability for flexible schedule including nights and weekends.
• Strong merchandising understanding.
• Ability to multi-task and stay organized.
• Clear communication with teams and customers.
• Willingness to train others and lead a front-end team.
• Retail experience with leadership exposure.

Responsibilities

• Promote an excellent customer experience and loyalty programs.
• Oversee front-of-store Associates and POS coverage.
• Train and mentor Associates on front-end principles.
• Ensure store tasks align with plan and prioritize needs.
• Maintain a clean, safe, and organized store environment.
• Communicate priorities to management and teams, and provide feedback.
• Support safety, labor laws, and loss prevention goals.

Skills

Strong communication

Organizational skills

Multi-tasking

Training others

Customer service

Job description

Marshalls is seeking a Front-End Team Leader to promote an excellent customer experience and supervise Associates at the front of the store. You will engage customers, train staff, and ensure smooth POS coverage while maintaining a clean, organized store environment.

The role requires strong communication, merchandising knowledge, and the ability to multi-task. Flexible scheduling including nights and weekends is needed, with opportunities to lead and develop the team.