Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Charlotte (NC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls within The TJX Companies, Inc. is seeking a frontline leader to promote an excellent customer experience and oversee front-of-store Associates. You will model outstanding service, train staff on loyalty programs, and coordinate POS coverage while ensuring smooth store operations.

You will manage tasks with a strong emphasis on teamwork, compliance with labor laws, and safety. The role requires adaptable scheduling, including nights and weekends, with growth opportunities in a dynamic

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Able to train Associates on front end principles.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multitasking

Communication skills

Leadership experience

Team player

Job description

Marshalls within The TJX Companies, Inc. is seeking a frontline leader to promote an excellent customer experience and oversee front-of-store Associates. You will model outstanding service, train staff on loyalty programs, and coordinate POS coverage while ensuring smooth store operations.

You will manage tasks with a strong emphasis on teamwork, compliance with labor laws, and safety. The role requires adaptable scheduling, including nights and weekends, with growth opportunities in a dynamic