Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Charlotte (NC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to deliver an outstanding customer experience and coach Associates in loyalty programs. You'll oversee register coverage, train staff, and maintain a clean, organized store while upholding company policies and safety standards.

Qualified candidates will have retail experience, leadership potential, and excellent communication. Flexible scheduling including nights and weekends is required.

Qualifications

• Flexibility to work nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multi-task and stay organized.
• Excellent communication and attention to detail.
• Willingness to train and mentor Associates.
• Retail leadership experience preferred (1 year retail, 6 months leadership).

Responsibilities

• Promote an excellent customer experience.
• Lead front-of-store team; ensure prompt, courteous service and loyalty program promotion.
• Train and mentor Associates on front-end principles and customer personalization.
• Coordinate registers and POS coverage; manage breaks for Associates.
• Address customer concerns promptly and maintain a positive store environment.
• Ensure tasks align with store plans and priorities; communicate updates to management.
• Support safety, labor policy compliance, and shrink reduction initiatives.

Skills

Flexible schedule

Merchandising

Multi-tasking

Communication

Organizational skills

Training others

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to deliver an outstanding customer experience and coach Associates in loyalty programs. You'll oversee register coverage, train staff, and maintain a clean, organized store while upholding company policies and safety standards.

Qualified candidates will have retail experience, leadership potential, and excellent communication. Flexible scheduling including nights and weekends is required.