Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Suffolk (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Job summary

TJ Maxx, part of The TJX Companies, Inc., is seeking a front-end leader to promote an excellent customer experience at our Suffolk store. You will mentor Associates, manage registers, and ensure a clean, organized store while supporting loyalty programs and store goals.

The role requires the ability to work nights and weekends, strong merchandising knowledge, and effective communication. Join a team that values diversity, collaboration, and development opportunities.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong merchandising knowledge
• Excellent communication and organizational abilities

Responsibilities

• Promote an excellent customer experience at front of store
• Lead and mentor Associates on front-end principles
• Manage registers and POS coverage
• Maintain store cleanliness and organization
• Promote loyalty programs and resolve customer concerns
• Assist with training and coaching to improve performance
• Ensure compliance with labor laws and store policies
• Support management on training needs and safety initiatives

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Training others

Leadership

Customer service

Job description

TJ Maxx, part of The TJX Companies, Inc., is seeking a front-end leader to promote an excellent customer experience at our Suffolk store. You will mentor Associates, manage registers, and ensure a clean, organized store while supporting loyalty programs and store goals.

The role requires the ability to work nights and weekends, strong merchandising knowledge, and effective communication. Join a team that values diversity, collaboration, and development opportunities.