Customer Experience Lead - Front End & Training

Winners Merchants International, L.P.; United States; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

HSA

short/long term disability

paid parental leave

paid holidays/vacation/sick

Job summary

TJ Maxx is seeking a front-end leadership role to promote an excellent customer experience and guide a team of Associates across store operations. You will lead by example, train staff, and ensure loyalty programs are effectively promoted while maintaining a clean, organized environment.

The role requires strong communication, ability to multitask, and a flexible schedule including nights and weekends. Prior retail and leadership exposure is preferred to drive store performance and customer

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Strong communication

Organizational skills

Team player

Training others

Leadership experience

Job description

TJ Maxx is seeking a front-end leadership role to promote an excellent customer experience and guide a team of Associates across store operations. You will lead by example, train staff, and ensure loyalty programs are effectively promoted while maintaining a clean, organized environment.

The role requires strong communication, ability to multitask, and a flexible schedule including nights and weekends. Prior retail and leadership exposure is preferred to drive store performance and customer