Customer Experience Lead (Front End & Loyalty)

The TJX Companies, Inc.; Madison (WI); On-site; USD 22,041 - 22,730; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to enhance the customer experience and mentor Associates in store operations.

You will oversee front-of-store activities, promote loyalty programs, and coordinate POS coverage while ensuring adherence to policies and safety. The role requires strong communication, leadership, and merchandising skills. Competitive hourly pay and benefits apply.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Flexible schedule

Merchandising techniques

Multi-tasking

Communication skills

Team player

Train others

Attention to detail

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to enhance the customer experience and mentor Associates in store operations.

You will oversee front-of-store activities, promote loyalty programs, and coordinate POS coverage while ensuring adherence to policies and safety. The role requires strong communication, leadership, and merchandising skills. Competitive hourly pay and benefits apply.