Customer Experience Supervisor - Front End Leader

The TJX Companies, Inc.; Alabama; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Life insurance

Job summary

Marshalls, a TJX Companies brand, seeks a front-end leader to oversee store operations and promote outstanding customer service. You will mentor Associates, train on front-end principles, and supervise POS coverage while ensuring a positive shopping experience.

Responsibilities include coaching on loyalty programs, adherence to policies, and collaboration with management to improve performance, scheduling, and safety. Flexible nights/weekends requested.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Skills

Merchandising techniques

Multi-tasking

Communication

Train others

Leadership experience

Job description

Marshalls, a TJX Companies brand, seeks a front-end leader to oversee store operations and promote outstanding customer service. You will mentor Associates, train on front-end principles, and supervise POS coverage while ensuring a positive shopping experience.

Responsibilities include coaching on loyalty programs, adherence to policies, and collaboration with management to improve performance, scheduling, and safety. Flexible nights/weekends requested.