Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Chicago (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health/dental/vision insurance

Job summary

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader to promote an exceptional customer experience, supervise associates, and ensure a clean, organized store.

You will lead by example, train staff, and support loyalty programs while maintaining store standards. Responsibilities include managing POS coverage, coordinating breaks, coaching on front-end practices, and ensuring compliance with labor laws and safety procedures.

Qualifications

• Requires 1 year of retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.

Responsibilities

• Promote an excellent customer experience and lead by example for front-of-store associates.
• Assign registers, manage POS coverage, and coordinate breaks for team members.
• Coach and mentor Associates on front-end principles and loyalty programs.
• Ensure adherence to labor laws, store policies, and safety standards.

Skills

Customer service

Leadership

Training

Teamwork

Merchandising

Job description

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader to promote an exceptional customer experience, supervise associates, and ensure a clean, organized store.

You will lead by example, train staff, and support loyalty programs while maintaining store standards. Responsibilities include managing POS coverage, coordinating breaks, coaching on front-end practices, and ensuring compliance with labor laws and safety procedures.