Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Jacksonville (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Life insurance

Paid holidays/vacation/sick

Job summary

Marshalls at The TJX Companies, Inc. is seeking a store leadership associate to promote an outstanding customer experience, supervise front-of-store teams, and drive loyalty programs. The role emphasizes training Associates, scheduling and POS coverage, and maintaining store standards.

A strong merchandising sense and ability to train others are essential. The position requires adaptability, strong communication, and a commitment to teamwork in a fast-paced retail environment.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Available to work flexible schedule including nights and weekends.
• Strong customer service orientation.
• Ability to train Associates on front-end principles.
• Strong communication and attention to detail.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at front of store.
• Lead by example with outstanding customer service.
• Promote loyalty programs and store initiatives.
• Assign registers and coordinate breaks for Associates.
• Address customer concerns promptly and professionally.
• Ensure tasks align with store plan and priorities.
• Communicate priorities to management and staff.
• Support training needs with management.
• Ensure adherence to labor laws and store policies.
• Promote safety and shrink reduction initiatives.

Skills

Merchandising techniques

Communication skills

Organizational skills

Multi-tasking

Team leadership

Training others

Job description

Marshalls at The TJX Companies, Inc. is seeking a store leadership associate to promote an outstanding customer experience, supervise front-of-store teams, and drive loyalty programs. The role emphasizes training Associates, scheduling and POS coverage, and maintaining store standards.

A strong merchandising sense and ability to train others are essential. The position requires adaptability, strong communication, and a commitment to teamwork in a fast-paced retail environment.