Customer Experience Lead (Front End & Loyalty)

The TJX Companies, Inc.; Marlborough (MA); On-site; USD 23,000 - 25,000; Full time

Job summary

Marshalls in Marlborough, MA, part of The TJX Companies, invites applications for a front-end leadership role focused on delivering an excellent customer experience.

You will supervise Associates, promote loyalty programs, train staff, and ensure smooth POS operations while maintaining store standards and compliance. Flexibility for nights/weekends is required; the team values collaboration and service excellence.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Flexibility to work nights and weekends
• Strong communication and organizational skills

Responsibilities

• Oversee front-end team to ensure prompt, courteous service
• Promote loyalty programs and customer experience
• Train and mentor Associates on front-end principles
• Manage registers and POS coverage, coordinate breaks
• Maintain store cleanliness and safety standards
• Collaborate with management on priorities and progress

Skills

Leadership

Customer service

Communication

Merchandising

Multitasking

Job description

Marshalls in Marlborough, MA, part of The TJX Companies, invites applications for a front-end leadership role focused on delivering an excellent customer experience.

You will supervise Associates, promote loyalty programs, train staff, and ensure smooth POS operations while maintaining store standards and compliance. Flexibility for nights/weekends is required; the team values collaboration and service excellence.