Customer Experience Lead & Front-End Coach

TJX; Aurora (OH); On-site; USD 19,975 - 20,664; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Employee assistance program

Job summary

Marshalls – At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that prioritizes development and collaboration.

This role leads front-of-store operations, mentoring Associates, and ensuring a positive customer experience while supporting loyalty programs. The position requires a flexible schedule, including nights and weekends, with a strong understanding of merchandising and people leadership.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Merchandising

Multi-tasking

Communication

Organization

Training

Retail leadership

Flexibility

Job description

Marshalls – At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that prioritizes development and collaboration.

This role leads front-of-store operations, mentoring Associates, and ensuring a positive customer experience while supporting loyalty programs. The position requires a flexible schedule, including nights and weekends, with a strong understanding of merchandising and people leadership.