Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Bloomington (IN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program (EAP)

401(k) contributions

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a store leadership role focused on delivering outstanding customer service and leading a front-of-store team. You will engage with customers, promote loyalty programs, and maintain a clean, organized store while modeling integrity and teamwork.

Responsibilities include supervising associates, training on front-end processes, assigning registers, and ensuring compliance with store policies and safety standards.

Qualifications

• 1 year retail experience and at least 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to train others and lead a team in a fast-paced store environment.

Responsibilities

• Oversees a team of associates at front of store to ensure prompt, courteous service and promotion of loyalty programs.
• Trains and mentors associates on front end principles and customer personalization.
• Assigns registers, coordinates breaks, and supports POS coverage.
• Addresses customer concerns promptly and maintains a positive customer experience.
• Ensures adherence to labor laws, store policies, and safety procedures.

Skills

Customer service

Leadership

Merchandising

Communication

Training

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a store leadership role focused on delivering outstanding customer service and leading a front-of-store team. You will engage with customers, promote loyalty programs, and maintain a clean, organized store while modeling integrity and teamwork.

Responsibilities include supervising associates, training on front-end processes, assigning registers, and ensuring compliance with store policies and safety standards.