Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Kansas; On-site; USD 12,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to promote an excellent customer experience and coach Associates across the store. You’ll train, mentor, and schedule coverage, while ensuring a clean, organized shopping environment and adherence to policies.

With at least 1 year of retail and 6 months in a leadership role, you’ll drive loyalty programs, support shrink reduction, and partner with management to develop the team. Competitive benefits offered.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Merchandising

Multi-tasking

Communication

Training others

Team player

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to promote an excellent customer experience and coach Associates across the store. You’ll train, mentor, and schedule coverage, while ensuring a clean, organized shopping environment and adherence to policies.

With at least 1 year of retail and 6 months in a leadership role, you’ll drive loyalty programs, support shrink reduction, and partner with management to develop the team. Competitive benefits offered.