Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Annapolis (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Paid holidays

Job summary

Marshalls, part of The TJX Companies, Inc., in Annapolis, MD, is seeking a front-end leader to promote an outstanding customer experience. You will lead a team, train associates, coordinate POS coverage, and drive loyalty programs while ensuring a clean, safe shopping environment.

The role requires strong merchandising knowledge, multitasking ability, and excellent communication. Flexible scheduling, including nights and weekends, is expected, with starting pay in the $16.25–$16.75 per hour

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Promote an excellent customer experience and lead a team of front-of-store associates.
• Oversee POS coverage and coordinate breaks for all Associates.
• Train and mentor Associates on front-end principles; promote loyalty programs.
• Ensure adherence to labor laws, policies, and procedures.
• Maintain a clean, organized store and promote safety.
• Address customer concerns promptly and provide progress updates.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Team player

Leadership

Job description

Marshalls, part of The TJX Companies, Inc., in Annapolis, MD, is seeking a front-end leader to promote an outstanding customer experience. You will lead a team, train associates, coordinate POS coverage, and drive loyalty programs while ensuring a clean, safe shopping environment.

The role requires strong merchandising knowledge, multitasking ability, and excellent communication. Flexible scheduling, including nights and weekends, is expected, with starting pay in the $16.25–$16.75 per hour