Customer Experience Leader & Front-End Coach

The TJX Companies, Inc.; Manhattan (KS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

Marshalls, part of The TJX Companies, Inc., seeks a front-end leader to drive outstanding customer service and supervise Associates on the sales floor. You’ll model service excellence, coach staff on loyalty programs, and manage POS coverage while upholding store standards and safety.

This role requires flexibility for nights/weekends, merchandising know-how, and strong communication. Join a Fortune 100 off-price retailer focused on growth and development.

Qualifications

• Available to work a flexible schedule, including nights and weekends.
• Strong merchandising knowledge and retail sense.
• Ability to multitask in a fast-paced store environment.
• Excellent communication and organizational skills with attention to detail.
• Team player with the ability to work with peers and supervisors.
• Capable of training other associates.

Responsibilities

• Promotes an excellent customer experience at front of store.
• Leads a team of associates and ensures courteous service.
• Trains and mentors Associates on front end principles.
• Trains on personalizing customer experience and loyalty programs.
• Manages register assignments and POS coverage.
• Addresses customer concerns promptly to ensure satisfaction.
• Ensures tasks align with store plan and priorities.
• Communicates priorities clearly to management and staff.
• Provides recognition and constructive feedback.
• Partners with management on training needs to boost effectiveness.
• Ensures compliance with labor laws, policies, and procedures.
• Promotes credit and loyalty programs and shrink reduction.
• Supports safety and maintains a safe store environment.

Skills

Flexible schedule

Merchandising knowledge

Multitasking

Communication

Organizational skills

Team leadership

Training others

Job description

Marshalls, part of The TJX Companies, Inc., seeks a front-end leader to drive outstanding customer service and supervise Associates on the sales floor. You’ll model service excellence, coach staff on loyalty programs, and manage POS coverage while upholding store standards and safety.

This role requires flexibility for nights/weekends, merchandising know-how, and strong communication. Join a Fortune 100 off-price retailer focused on growth and development.