Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Kinnelon (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays/vacation

Job summary

The TJX Companies, Inc. is seeking a store leadership role at our Marshalls/Winners/TJX family retail network in USA NJ. You will oversee front-of-store operations, coach Associates, and promote loyalty programs while ensuring a positive customer experience.

Qualifications include 1 year of retail and 6 months of leadership experience, strong communication, and the ability to train others. The role requires flexibility, including nights and weekends, and a commitment to store policies and safety.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Strong understanding of merchandising techniques
• Available to work flexible schedule, including nights and weekends

Responsibilities

• Oversees a team of associates at front of store to deliver prompt customer service
• Promotes loyalty programs and trains associates on front-end principles
• Assigns registers, coordinates breaks, and supports POS coverage
• Addresses customer concerns and ensures a positive shopping experience
• Ensures adherence to store policies, safety, and labor laws
• Partners with management on training needs and operational priorities

Skills

Customer service

Leadership

Multi-tasking

Merchandising

Job description

The TJX Companies, Inc. is seeking a store leadership role at our Marshalls/Winners/TJX family retail network in USA NJ. You will oversee front-of-store operations, coach Associates, and promote loyalty programs while ensuring a positive customer experience.

Qualifications include 1 year of retail and 6 months of leadership experience, strong communication, and the ability to train others. The role requires flexibility, including nights and weekends, and a commitment to store policies and safety.