Customer Experience Leader & Front-End Coach

The TJX Companies, Inc.; Florida; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a front-end leadership role at Marshalls in Jacksonville Beach, FL. You will oversee associates, promote exceptional customer service, and support loyalty programs while maintaining a clean, organized store environment.

Responsibilities include training, coaching, POS coverage, labor compliance, and ensuring safety. A 1-year retail and 6-month leadership background is preferred, with a flexible schedule including nights and weekends.

Qualifications

• At least 1 year of retail experience
• At least 6 months in a leadership role
• Strong customer service orientation
• Effective communication and organizational skills
• Ability to train and mentor associates on front-end principles
• Willingness to work flexible hours, including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Team leadership

Merchandising knowledge

Communication skills

Training others

Flexible schedule

Retail experience

Job description

The TJX Companies, Inc. is seeking a front-end leadership role at Marshalls in Jacksonville Beach, FL. You will oversee associates, promote exceptional customer service, and support loyalty programs while maintaining a clean, organized store environment.

Responsibilities include training, coaching, POS coverage, labor compliance, and ensuring safety. A 1-year retail and 6-month leadership background is preferred, with a flexible schedule including nights and weekends.