Customer Experience Lead - Flexible Schedule & Training

The TJX Companies, Inc.; Peru (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k)

Medical/dental/vision

Life insurance

Paid holidays

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, is seeking a store leadership role to promote an excellent customer experience and oversee front-end Associates. You will lead by example, ensure courteous service, and promote loyalty programs while maintaining a clean, organized store.

You will train and mentor Associates, coordinate POS coverage, address customer concerns, and ensure tasks align with store priorities.

Qualifications

• Strong merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills
• Able to adapt to changes and unexpected situations
• Team player with leadership potential
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising

Multi-tasking

Communication

Organization

Adaptability

Leadership

Training

Flexibility

Job description

Marshalls, part of The TJX Companies, is seeking a store leadership role to promote an excellent customer experience and oversee front-end Associates. You will lead by example, ensure courteous service, and promote loyalty programs while maintaining a clean, organized store.

You will train and mentor Associates, coordinate POS coverage, address customer concerns, and ensure tasks align with store priorities.