Customer Experience Lead & Trainer

The TJX Companies, Inc.; Spartanburg (SC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

HSA

Dental insurance

Vision insurance

Life insurance

Paid holidays

Job summary

Marshalls at The TJX Companies, Inc. is hiring to lead front-end associates, promote outstanding customer service, and support loyalty programs while maintaining a clean, organized store. You will train Associates, manage POS coverage, and ensure adherence to policies and safety, with a flexible schedule including nights and weekends.

The role emphasizes merchandising know-how, teamwork, and strong communication, offering competitive pay and benefits as part of TJX's inclusive environment.

Qualifications

• Strong merchandising understanding and ability to apply it in-store.
• Proven capability to multi-task in a fast-paced retail environment.
• Excellent communication and organizational skills with detail orientation.
• Able to train and mentor Associates on front-end principles.
• Experience leading a team or supervising retail staff.

Responsibilities

• Promotes a positive customer experience with prompt, courteous service.
• Oversees front-end Associates and coordinates POS coverage and breaks.
• trains Associates on loyalty programs and customer personalization.
• Ensures store tasks align with plan and communicates priorities to team.
• Upholds labor laws, policies, safety, and loss-prevention goals.

Skills

Merchandising

Multi-tasking

Communication skills

Organizational skills

Leadership

Training others

Job description

Marshalls at The TJX Companies, Inc. is hiring to lead front-end associates, promote outstanding customer service, and support loyalty programs while maintaining a clean, organized store. You will train Associates, manage POS coverage, and ensure adherence to policies and safety, with a flexible schedule including nights and weekends.

The role emphasizes merchandising know-how, teamwork, and strong communication, offering competitive pay and benefits as part of TJX's inclusive environment.