Customer Experience Lead (Flexible Schedule)

The TJX Companies, Inc.; Rochester (MN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

short/long term disability

paid holidays/vacation/sick

life insurance

scholarship program

adoption assistance

employee assistance program (EAP)

Job summary

Marshalls is seeking a front-end supervisor to promote an excellent customer experience and guide a team of Associates. You will lead by example, ensure loyalty programs are promoted, and maintain a clean, organized store.

You’ll train and mentor staff while coordinating POS coverage and breaks to ensure smooth operations. Responsibilities include addressing customer concerns, communicating priorities to management and staff, and supporting loss prevention, safety, and adherence to labor

Qualifications

• Strong merchandising knowledge required.
• Ability to multi-task in a fast-paced retail environment.
• Excellent communication and organizational skills.
• Able to adapt to changing directions and priorities.
• Team-oriented with ability to train peers.

Responsibilities

• Promote an excellent customer experience while leading by example.
• Oversee front-of-store Associates and ensure loyalty programs are promoted.
• Assign registers, coordinate breaks, and monitor POS coverage.
• Train and mentor Associates on front-end principles.
• Maintain store cleanliness and safety, and support store goals.

Skills

Merchandising techniques

Multi-tasking

Communication

Organization

Adaptability

Team player

Train others

Job description

Marshalls is seeking a front-end supervisor to promote an excellent customer experience and guide a team of Associates. You will lead by example, ensure loyalty programs are promoted, and maintain a clean, organized store.

You’ll train and mentor staff while coordinating POS coverage and breaks to ensure smooth operations. Responsibilities include addressing customer concerns, communicating priorities to management and staff, and supporting loss prevention, safety, and adherence to labor