Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; McMinnville (OR); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k)

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an excellent customer experience and oversee Associates at the front of the store. You will train, coach, schedule registers, and ensure coverage while upholding store standards and loyalty programs.

The role emphasizes strong communication, merchandising know-how, multi-tasking, and adaptability to changes in direction or unexpected situations.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Merchandising

Multi-tasking

Communication

Team leadership

Training others

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an excellent customer experience and oversee Associates at the front of the store. You will train, coach, schedule registers, and ensure coverage while upholding store standards and loyalty programs.

The role emphasizes strong communication, merchandising know-how, multi-tasking, and adaptability to changes in direction or unexpected situations.