Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; Methuen (MA); On-site; USD 23,419 - 24,452; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Job summary

Marshalls, part of The TJX Companies, is seeking a fashion-forward leader to oversee front-of-store operations and deliver exceptional customer service. You will model excellent service, train Associates, and promote loyalty programs while ensuring a well-organized, compliant store environment.

This role requires the ability to work flexible hours, including nights and weekends, with strong merchandising knowledge and leadership capabilities to guide the team toward targets and customer

Qualifications

• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates with management and Associates when setting and addressing priorities; provides progress updates.
• Promotes credit and loyalty programs and supports shrink reduction goals.

Skills

Merchandising techniques

Strong communication

Organizational skills

Multi-tasking

Team player

Train others

Leadership experience

Retail experience

Job description

Marshalls, part of The TJX Companies, is seeking a fashion-forward leader to oversee front-of-store operations and deliver exceptional customer service. You will model excellent service, train Associates, and promote loyalty programs while ensuring a well-organized, compliant store environment.

This role requires the ability to work flexible hours, including nights and weekends, with strong merchandising knowledge and leadership capabilities to guide the team toward targets and customer