Customer Experience Team Lead — Flexible Schedule

The TJX Companies, Inc.; Holmdel Township (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Marshalls in Holmdel Township, NJ is seeking a front-end leader to promote an excellent customer experience. You will oversee a team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.

Lead by example through engagement with customers and a clean, organized store. Responsibilities include assigning registers, coordinating breaks, addressing customer concerns promptly, and training Associates on front-end principles.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls in Holmdel Township, NJ is seeking a front-end leader to promote an excellent customer experience. You will oversee a team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.

Lead by example through engagement with customers and a clean, organized store. Responsibilities include assigning registers, coordinating breaks, addressing customer concerns promptly, and training Associates on front-end principles.