Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; West Fargo (ND); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision insurance

Paid holidays

Job summary

Marshalls, part of The TJX Companies, is seeking a front-end leader to promote an excellent customer experience. You will oversee a team of associates at the front of the store, ensuring prompt, courteous service and active participation in loyalty programs.

You will role model outstanding customer service and maintain a clean, organized store. Qualifications include flexible schedules (nights and weekends), merchandising know-how, multitasking, strong communication and organizational skills,

Qualifications

• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to train others.
• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Available to work flexible schedule, including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Organizational skills

Multi-tasking

Train others

Job description

Marshalls, part of The TJX Companies, is seeking a front-end leader to promote an excellent customer experience. You will oversee a team of associates at the front of the store, ensuring prompt, courteous service and active participation in loyalty programs.

You will role model outstanding customer service and maintain a clean, organized store. Qualifications include flexible schedules (nights and weekends), merchandising know-how, multitasking, strong communication and organizational skills,