Part-Time Front End Customer Experience Lead

The TJX Companies, Inc.; Tulsa (OK); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health benefits

Paid holidays

Job summary

Marshalls in Tulsa is seeking a front-of-store supervisor to promote an excellent customer experience and lead Associates. You will model outstanding service, train staff, and coordinate POS coverage while supporting loyalty programs.

The role requires strong communication, organization, and teamwork skills, with at least 1 year retail experience and 6 months of leadership exposure. Flexible schedule including nights and weekends may be required.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Train others

Retail experience

Job description

Marshalls in Tulsa is seeking a front-of-store supervisor to promote an excellent customer experience and lead Associates. You will model outstanding service, train staff, and coordinate POS coverage while supporting loyalty programs.

The role requires strong communication, organization, and teamwork skills, with at least 1 year retail experience and 6 months of leadership exposure. Flexible schedule including nights and weekends may be required.