Customer Experience & E‑Commerce Team Lead

Whole Foods Market; Huntsville (AL); On-site; USD 31,000 - 56,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Other team member perks

Job summary

Whole Foods Market in Huntsville, AL seeks a Team Leader to provide leadership for Customer Service and E-Commerce programs, overseeing checkout, delivery, and pickup operations. You will manage staffing, training, and performance to ensure safe, efficient, and high-quality service.

You will monitor KPIs, drive process improvements, and collaborate with store leadership and delivery partners to deliver a superior customer experience across in-store and online channels.

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.
• Experience leading high-volume teams.
• Willingness to overtime during peak seasons and as needed year-round.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow; assigns service tasks balancing needs of all customers.
• Manages staffing to maintain in-store needs and online order capacity.
• Drives performance metrics and knowledge of competitors and industry trends.
• Ensures timely responses to customer questions and concerns.
• Cultivates collaborative relationships with store leadership and partners.
• Fosters a positive teamwork environment and morale.
• Maintains safety, regulatory compliance, and security standards.
• Coaches, mentors, and trains Team Members for high performance.

Skills

Task management

Labor optimization

Root cause analysis

Performance communication

Team leadership

Coaching

Inventory management

Decision making

Communication skills

Data dashboards

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market in Huntsville, AL seeks a Team Leader to provide leadership for Customer Service and E-Commerce programs, overseeing checkout, delivery, and pickup operations. You will manage staffing, training, and performance to ensure safe, efficient, and high-quality service.

You will monitor KPIs, drive process improvements, and collaborate with store leadership and delivery partners to deliver a superior customer experience across in-store and online channels.