E-Commerce & Customer Experience Team Leader

Whole Foods Market IP. L.P.; Oakland (CA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Oakland seeks a Team Leader to direct Customer Service & E‑Commerce programs, overseeing checkout, grocery delivery and pickup. You will drive safety, order quality, and team productivity, while managing labor and store processes.

Lead ATLs, Supervisors, and Team Members, hire and develop talent, and ensure compliance with health and safety regulations. Strong coaching and data‑driven decision making are essential.

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.
• Experience leading high-volume teams and owning team performance.
• Willingness to work overtime during peak seasons and year-round.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Establishes expectations balancing in-store service and online order completion.
• Monitors customer flow and assigns service tasks to meet store needs.
• Manages scheduling and labor budget to serve customer demand.
• Maintains knowledge of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Fosters collaboration with store leadership and partners (1P/3P).
• Promotes a positive environment and high morale among the team.
• Ensures safety, security and regulatory compliance are upheld.
• Handles hiring and separations in partnership with Store Leadership.
• Coaches and develops Team Members; ensures task mastery and cross-training.
• Delivers timely performance evaluations and maintains workspace cleanliness.
• Protects equipment and maintains security of cash handling equipment.

Skills

Task management

People leadership

Data analysis

Performance communication

Interpersonal skills

Teaching others

Inventory awareness

Decision making

Email proficiency

Retail systems

Tools

Microsoft Office

Email tools

Dashboards

Retail systems

Job description

Whole Foods Market in Oakland seeks a Team Leader to direct Customer Service & E‑Commerce programs, overseeing checkout, grocery delivery and pickup. You will drive safety, order quality, and team productivity, while managing labor and store processes.

Lead ATLs, Supervisors, and Team Members, hire and develop talent, and ensure compliance with health and safety regulations. Strong coaching and data‑driven decision making are essential.