Customer Service & E‑Commerce Lead

Whole Foods Market IP. L.P.; Somerville (MA); On-site; USD 24,108 - 41,603; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes for checkout, online orders, pickup and delivery, and ensure safety, quality, and efficient operations.

You will monitor performance metrics and coach Team Members to achieve target outcomes while maintaining store standards. The role focuses on balancing in-store service with online order completion, driving productivity, and delivering an exceptional

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 lbs and perform physical tasks as part of daily duties.
• Experience with cash handling and store processes is preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service quality.
• Establishes clear expectations for balancing in-store service and online order completion.
• Monitors in-store and online customer flow; assigns service tasks balancing all customers.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions, requests, and concerns.
• Supports collaborative relationships with department leaders and store leadership, including 1P/3P partners.
• Fosters a positive environment of teamwork, respect and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance.
• Maintains cleanliness of workspaces and equipment security.
• Proactively identifies process improvement opportunities.
• Communicates and models WFM values and leadership principles.

Skills

Task management

Analytics

Interpersonal skills

Mentoring

MS Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes for checkout, online orders, pickup and delivery, and ensure safety, quality, and efficient operations.

You will monitor performance metrics and coach Team Members to achieve target outcomes while maintaining store standards. The role focuses on balancing in-store service with online order completion, driving productivity, and delivering an exceptional