E-Commerce & Customer Service Team Leader

Whole Foods Market IP. L.P.; San Ramon (CA); On-site; USD 29,687 - 48,216; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in driving Customer Service & E-Commerce programs. You will oversee checkout, online orders, pickup, and delivery operations, while ensuring safety, quality, and efficient labor usage.

The role emphasizes coaching teams, monitoring performance metrics, and fostering a positive work environment. You will participate in hiring, promote core values, and support store initiatives, with flexibility to work nights,

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Ability to analyze performance metrics and drive improvements.
• Proficient in email, Microsoft Office, and operations-related applications.

Responsibilities

• Delivers outstanding customer experience and holds team members accountable.
• Balance in-store service with online order completion and capacity.
• Monitor labor budget and schedule to meet customer needs.
• Identify process improvements and communicate findings effectively.
• Coach and develop team members to sustain high performance.
• Maintain store safety, cleanliness, and regulatory compliance.

Skills

Task management

Labor utilization

Performance analytics

Communication

Interpersonal skills

Leadership

Prioritization & delegation

Email proficiency

Microsoft Office

Retail systems awareness

Tools

Microsoft Office

Dashboards

Retail systems

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in driving Customer Service & E-Commerce programs. You will oversee checkout, online orders, pickup, and delivery operations, while ensuring safety, quality, and efficient labor usage.

The role emphasizes coaching teams, monitoring performance metrics, and fostering a positive work environment. You will participate in hiring, promote core values, and support store initiatives, with flexibility to work nights,